£8p/m extra or included with Gig1 or Volt. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. Try computers with Cisco’s OpenDNS using 208. Websafe, which includes Child Safe and Virus Safe, is free to all Virgin Media O2 broadband users. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. We’ve covered what controls we offer and how to access them in this article. Tap the bin button, then confirm to delete the items. uk and a leading cybersecurity expert shares her top tips to keep your mobile safe online Use a strong password to protect access to you. Please advise how to proceed. Chatter and natter. . Virus Safe - filters for virus / malware / phishing Obviously, any filter is. com' saying my email account may have been compromised. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. 25-02-2023 13:20 - edited 25-02-2023 13:25. Thanks. For Android: Settings >> Connections >> More connection settings >> Private DNS. Then, under Virgin Media Mail app password tap Get password. To install F-Secure Internet Security for SAFE on your computer, we recommend to first uninstall any other Anti-Virus products. 2. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Virgin Media email has automatic spam controls which block email that has been identified as spam. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Parental controls (aka Web Safe, Virus Safe, Child Safe) are implemented as separate services for each network, i. Further exclusions & legal stuff apply. Every single Virgin Media (broadband connection comes with two things: Web Safe, and F-Secure SAFE. 99 for one device for one year, though its renewal is only $10 more making this antivirus solution one of the better overall values when it comes to. on 09-09-2023 11:35. Good morning . Security matters. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. What specific content can I restrict? select Account settings > Online security > Websites. Check out our cheat sheet for staying safe and protecting your devices when gaming online with Virgin Media's Internet Security. Landline Deals. Open Advanced settings. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. We would like to show you a description here but the site won’t allow us. 67. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Up to 3 WiFi Pods if needed. Web safe provides ultimate protection when using the internet. Child safe issues, Virgin Media customer service is appalling in Security matters Sunday;2. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Set “Private DNS provider name” to: dns. Virgin Media and O2. These are two settings — Virus Safe and Child Safe. Virgin Mobile F-Secure . At least 30Mbps download speeds in every room or £100 one-off credit. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Top-of-the-range speeds, unblocks various UK services, custom NordLynx protocol, lots of features, and comes with a risk-free 30. It is important that you: Do a full virus scan on your device with up-to-date anti-virus software. 220. have cleared my cache switched off child safe and virus safe from my online account. Reply. Any help would be much appreciated . SpeedFor XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Mark as New; Bookmark this message; Subscribe to this message;Here you’ll find all the help you need for Virgin Media related problems and issues. 1 or whatever else you like. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Phone. 222 and 208. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off. Account - Mobile. Account settings >>> Online security >> Web Safe VPNs are fine for us with : ++ Virus Safe Enabled ++ Child Safe Disabled . 67. £8p/m extra or included with Gig1 or Volt. For fraudulent e-mails, forward to phishing@virginmedia. Just in case that fails to work below is a workaround. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. virginmediahub. Thanks - 5400491. 220. We can certainly help you. Losing access to a game or account. What sort of security are you referring to? Your VM broadband connection has 'Web Safe' consisting of 'Child Safe' and 'Virus Safe'. Excludes broadband faults and broadband network outages. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. To make mobile changes read How to use mobile parental controls | Virgin Media Help. 9 million homes. I am signed in to My Virgin Media and it still doesn't work. 67. Superstar. Virgin Media Business can support your organisation’s digital transformation journey by helping you move to the cloud securely with our Secure Web Gateway from Zscaler. Find out how to set it up and use it on your devices here. These are two settings – Virus Safe and Child Safe. to confirm Web Safe is off try access a VPN site, for example ; by default VPN site access is blocked by Web Safe. Open any browser and, in the address bar, type Virgin Media IP address — 192. 220. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media's password policy is: 8 to 64 characters. Followed online tips e. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. NordVPN: Our number one recommendation for streaming Virgin Media. Web Safe is on by default and its Child Safe component is blocking access to Surfshark . Under advance setting there is an option for Firewall click on that and select IPSec, L2TP, and PPTP pass-through and save. 99 but is available to all Virgin Media broadband customers with free for a year. A new secure password will be generated for you. Set “Private DNS provider name” to: dns. New to virgin media and keep getting ERR_SSL_PROTOCOL_ERROR message on Google Chrome. While the internet is generally a safe place for people to communicate, obtain. These are two settings – Virus Safe and Child Safe. 67. Ebola, previously known as Ebola hemorrhagic fever, is a rare and deadly disease caused by infection with one of the Ebola virus strains. Make sure you keep your Hub password safe, and not to share it with neighbours. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. For an XBOX or Sony Playstation modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from. Account settings >>> Online security >>> Web safe. Its. Try with OpenDNS using 208. Before this thread had not made the link. See Virgin Media Internet Security for more details. Options. This is the same message that I get from numerous sites. Controls & Settings guide. 1. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Web Safe will help you block. Read more. Your image seems to show a page for VM Virus Safe/Web safe rather than the blocking image when the page fails to resolve. Virgin Media is a leading cable operator in the U. Just to confirm, has this been tried against multiple we. Explore Websafe and F-Secure Safe. This video is about how to use any website that has been blocked by Virgin Media. 220. Child Safe is a DNS filter that will block VPN / Tele Conference calls / Social media as well as 18+ content, as a new customer it may be enabled by default. 222. Any website unsuitable for children is blocked by default. (Virus Safe). Virgin Mobile. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. See for more details. IPCONFIG reports DNS servers as 194. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 @Client62, when Web Safe blocks access to a site it does so by redirecting the request. It says "Virgin Media Virus Safe settings have blocked this site". Please enter your email. Expand the Email option. 67. As well as using anti-virus software, Web Safe is available for free to Virgin Fibre customers to help protect you against malware and viruses. Virgin Media and O2. Go to Start and then click Control Panel. From his point of view, I understand that he is correct in assuming that. enter domain to allow and select Add in Allowed Websites section. Tap the bin icon and click OK to confirm. Being honest helpful and constructive virgin media are the worst company I have ever had to deal with in 30 years of business, put in at least a myriad of customer service rather than just billing teams to rip people off and the most constructive feedback I can offer is either shut the company down or sell on to someone else who cares. Anti-virus software is a form of computer safety that will protect your computer from malicious viruses and regularly scan your computer for any software or code that isn’t supposed to be there. TV 360 and home phone not currently available in 2022/23 network. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. . Once logged in you will see 2 filters; Virus Safe and Child Safe. Jamiemilne. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Manage Your Account. Click: My Apps. Mobile customers can also use the app to keep on. . 220. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. First, you need to log into your Virgin Hub’s settings. ; Click Next. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. It works with any device connected to your home network to block websites with viruses or. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Find out how to set it up and use it on your devices here. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 🙂 I'm sorry to hear that you're still experiencing this issue. ExpressVPN. Try computers with Cisco’s OpenDNS using 208. Virgin Fibre Areas only. have cleared my cache - 5370125. Available with M50 broadband or faster. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. This help content & information General Help Center experience. . If you could point out any configuration I should change to our DNS service or SS. Your Virgin Media Virus Safe settings have blocked this site We think this site may be fraudulent or contain viruses that could be harmful to your computer, so it's been blocked by your. Go to Account settings, then Account details. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. We would like to show you a description here but the site won’t allow us. 1. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Keyloggers: These spyware tools steal your login credentials for online games and accounts. See Virgin Media Internet Security for more details. We'll be more than happy to assist from here! Virgin Media's award-winning internet security provides protection against viruses and malware. Hi: I Have now 5 seperate warnings of virus nyaim . Direct from Virgins help pages. please perform a full virus scan on all. £8p/m extra or included with Gig1 or Volt. Its features include firewall, parental control, ad blocker, identity theft protection and privacy manager. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. restart Mail app on iPhone and see if content loading issue persists. Click here to view more details on content filters from Virgin Media’s Web Safe. Reply. google (disable when using mobile data) 0 Kudos. Anything that your antivirus detects is a false positive. You’ll get your first 3 months free, then it’s just £3 a month. This help content & information General Help Center experience. £8p/m extra or included with Gig1 or Volt. It is regrettable that these notification letters are causing distress but Virgin Media do need to make the account holder aware of reports they receive, from trusted third-parties, of malware activity. 50 every three months for another year’s worth of F-Secure SAFE. Up to 3 WiFi Pods if needed. 220. 222. Best done from a wired connection. 41. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Internet Security protects you against viruses, ransomware, spyware, infected email attachments and other cyber threats. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Bypass Child Safe & Virus Safe. Due to issues with Child Safe not retain custom settings either: disable it if it is not required on home network. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Learn how you can change Web Safe settings to turn Chi. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Working hard to help connect the nation, shop our offers and order online. Browse Virgin Media Virgin Media Community. At least 30Mbps download speeds in every room or £100 one-off credit. uk -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media; My Virgin Media; Shop;. Learn how you can change Web Safe settings to turn Chi. Top-rated for protection and performance, the app ensures that your devices stay clean and fast — whether you are using a Windows PC, Mac, Android or iOS device. At time of posting Virus Total still shows 3 security providers reporting your site as malicious and 1 reporting it as suspicious. 3 REPLIES 3. What’s more, it’s compatible with all. Virgin Media; My Virgin Media; Shop;. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. The software is usually about 7. 8. Direct from Virgins help pages. Like Awesome. 1. In response to legacy1. select Account settings > Online security. See full list on virginmedia. So, better to play safe and have tools in place to try and fix security bugs. The company has a lot of power over the access that the British public has to the World Wide Web. Top-of-the-range speeds, unblocks various UK services, custom NordLynx protocol, lots of features, and comes with a risk-free 30. 3) Hold CTRL+F keys and type “Dear Virgin Media Customer Congratulations” scam malware or the file name of the malicious. These are two settings – Virus Safe and Child Safe. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading malware. Virgin Media Blocked my website. They can cause disease. Stay safe online. 222 and 208. 220Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. My Virgin Media App. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Reply. Its features include firewall, parental control, ad blocker, identity theft protection and. Login the your VM online account and in the WebSafe settings disable Child Safe. Tap the Menu button. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Search. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. If, having followed the instructions provided in the notifications, no malware is found then there is nothing more you can do without more. Choose Camera Roll to access all your pictures on Android. These are two settings – Virus Safe and Child Safe. Access your bills, diagnose faults and manage your package. Options. What’s more, it’s compatible with all. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. , S. 220. When your Virgin Media Security Anti-Virus scans an incoming email, it scans the body of the message as well as any attachments. Virgin Media Community; Broadband; QuickStart, set up and connections; Virgin DNS blocks one of my sites; Options. In the second case, Virgin may block websites if they receive a Court Order to do so. You can do that by running a virus check. Reply. Due to this, many torrent sites are subject to content blocks. Up to 3 WiFi Pods if needed. Changing the computer's network settings to use any Public DNS should re-gain full access. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. g. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Virus and malware protection. Switch on Child Safe. Changing the computer's network settings to use any Public DNS should re-gain full access. See Virgin Media Internet Security for more details. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. Click here to see the listings. Just sign into My Virgin Media and. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. For best protection, we recommend using Virgin Media Internet Security and Web Safe. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Go to solution. Some viruses cause sickness, like common colds, the flu, and food poisoning. ; Under Review your. Any website unsuitable for children is blocked by default. Stay safe online. Microsoft Security Essentials was pretty new at the time so I gave it a shot, more. There is good free antivirus software available i. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownThis help content & information General Help Center experience. Web safe provides ultimate protection when using the internet. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. You can shop online, watch videos, listen to music and keep in touch with family and friends, safe in the knowledge Online Armour is helping to protect you over all your devices, all of the time. on 29-09-2023 13:40 Perhaps your extensive research chose to ignore workarounds like these. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Excludes broadband faults and broadband network outages. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. QuickStart, set up and connections. These are two settings — Virus Safe and Child Safe. Dear. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. 67. Sabrina. As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shown To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. 1). 2 weeks ago. I am also experiencing the same issue. com being blocked by Virus Safe instead of the expected Child Safe: Consider running a full virus scan on the device and an additional scan with the free version of Malwarebytes or similar software; also review which add-ons / extensions are being used with Edge browser in case one or more are the cause of the issue. Follow the onscreen instructions and restart. Apologies you are having issues with the Child Safe. Changing network settings to use any Public DNS should re-gain full access for the device. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Networking and WiFi. com in Edge but not other browsers. This video is about how to use any website that has been blocked by Virgin Media. If issue persist post back here and in the meantime consider manually. K. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )Options. I will be able to assist and get this changed for you. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. 100. on 23-07-2023 22:16. If you are a Virgin Media customer report it here Report a website or otherwise try emailing websafefeedback@ virginmedia. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. Further exclusions & legal stuff apply. com What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. c. Log in to your Virgin Media account. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading malware. We have a Hub 3 in Router mode with Virus Safe Enabled & Child Safe Disabled. Virgin Media. For more details check out Introducing Virgin Media Internet Security. Bypass Child Safe & Virus Safe. exe is an executable file that is part of the Virgin Media HUB 3. ; Click the Buy more button. 'Always on protection' continues to keep your computer safe. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. From his point of view, I understand that he is correct in assuming that. You can turn ChildSafe off from there or go to the websites tab and whitelist your doh dns server. but it is recommended that you check the trustworthiness of this executable yourself to determine if it is safe or a virus. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. Any device that uses a Public DNS or a VPN either locally or via a 3rd party router bypasses the Child Safe and Virus Safe filters. Hi thank you fir the reply. Log in to My Virgin Media. Best regards, Costanza. consultport. Once logged in you will see 2 filters; Virus Safe and Child Safe. See where this Helpful Answer was posted. F-Secure Internet Security starts at $49. Virgin also offers more advanced online protection, called Virgin Media Internet Security, powered by cyber security and privacy experts F-Secure. Remove any unwanted software that may have been installed. 1 ACCEPTED SOLUTION. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. £8p/m extra or included with Gig1 or Volt. Search. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. 222 and 208. Enter your credentials and press OK to log into the router settings menu.